- Shipping Policy
Last Updated: May 22, 2026
Thank you for visiting and shopping at our store. Below you will find all details about our shipping, delivery and order processing rules.
1. Order Processing Time
• In-stock items will be processed within 1–3 business days (Monday to Friday, excluding weekends and official public holidays).
• Pre-sale and customized products require 7–15 business days for processing and preparation.
• We will verify your payment and prepare your package after your order is successfully placed.
• You will receive an order confirmation email once your payment is verified, and a separate shipping notification with tracking number once your parcel has been dispatched.
• We do not process or ship orders on weekends and public holidays.
2. Shipping Destinations
We currently ship worldwide to most countries and regions, including United States, Canada, United Kingdom, European Union, Australia and other international locations.
Please note: Some restricted areas are not available for delivery, we will contact you first if your address cannot be shipped.
3. Estimated Delivery Time
Region Estimated Shipping Time (After Processing)
United States 10–20 business days
Canada & UK 15–30 business days
European Countries 20-30 business days
Australia / New Zealand 14–22 business days
Other International Areas 15–30 business days
Please note:
Delivery time is only an estimated reference. Actual transit time may be affected by logistics delays, customs clearance, holidays, bad weather or other unexpected circumstances beyond our control.
4. Shipping Fee
• Free standard shipping is available on all qualifying orders.
• For orders under the threshold or expedited shipping requests, additional shipping fee will be clearly displayed at checkout before you complete payment.
5. Tracking Your Order
Once your order is shipped, we will send you an email with your unique tracking number and a tracking link.
You can track your package online anytime via the tracking website.
If you cannot get tracking updates over 7 business days after dispatch, please contact our support team.
6. Customs & Import Duties
• International shipments may be subject to import taxes, customs duties and fees charged by your local country.
• These charges are the responsibility of the customer, and we are NOT responsible for any customs clearance fees, import taxes or delays caused by customs inspection.
• Please check your local customs policy before placing your order.
7. Failed Delivery & Incorrect Address
• Please make sure you provide the full, correct and complete shipping address (including correct phone number) when placing the order.
• If package is returned to us due to incorrect/insufficient address, customer error, unsuccessful delivery for multiple times, you will need to bear the extra reshipping cost.
• We will not offer free re-delivery or full refund for wrong address provided by buyers.
8. Shipping Exception & Delay
Situations that may cause unexpected delivery delay include:
• Customs inspection and clearance hold
• Global logistics network congestion
• National public holiday & courier service suspension
• Force majeure events (natural disaster, bad weather, pandemic etc.)
We will try our best to update you and assist you to resolve any shipping issues.
9. Missing / Lost Package
• If your package shows delivered but you have not received it, please contact us within 14 days of delivery status update.
• We will assist you to file an investigation with the logistics provider. For confirmed lost packages, we offer a free reshipment or full refund option for you.
10. Contact Us
If you have any questions about shipping, your order, delivery time or other concerns, please reach out to us at:
yujiechen121@gmail.com