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Return & Refund Policy
Last Updated: May 22, 2026
Thank you for your purchase. We strive to deliver high-quality products and excellent shopping experience to all our customers. Please carefully read this return and refund policy before placing your order.
1. Return Time & Eligibility
• You are allowed to submit a return request within 7 calendar days upon the day you receive your order.
• Items must be unused, unwashed, undamaged, and in original intact packaging, in perfect resellable condition.
• All original tags, accessories and packages must be returned together.
2. Mandatory Pre-application Required
Any return or exchange MUST get our official written approval first before you send back the item.
• Please contact our customer support to submit your return reason and related proof within the valid period.
• We will review your request and confirm whether your return is approved.
• Returns sent without prior application and official authorization will NOT be accepted, and we will not process any refund for unauthorized returned parcels.
3. Custom & Personalized Items
All custom-made, customized, personalized and pre-order items are final sale and NOT eligible for return, exchange, cancellation or refund of any kind.
Once production of your custom order has started, no modification or refund request will be accepted.
4. Return Shipping Fee & Responsibility
• All return shipping costs and related customs fees are fully at the buyer’s expense.
• Original shipping fee at checkout is non-refundable.
• We hold no responsibility for packages lost or damaged during buyer’s return shipment.
5. Official Return Process
1. Submit your return application to our support email within 7 days after receiving your goods.
2. Wait for our review and official approval of your return request.
3. After approval, we will provide you the designated return shipping address.
4. Send the item back to the provided address at your own cost.
5. Once we receive, inspect and confirm the returned item meets all return requirements, we will issue your refund within 3–5 business days to your original payment method.
6. Defective, Damaged or Wrong Items
If you receive items that are defective, damaged, wrong or missing items from our mistake:
• You must contact us and provide clear photo/video evidence within 3 calendar days of delivery.
• After verification, we will offer free replacement, full refund or other proper solution for you at our own cost.
7. Non-Returnable Situation
• Return request outside the 7-day window
• Without prior official approval
• Used, damaged, altered or incomplete items
• All customized / personalized products
• Final sale clearance items
8. Contact Us
If you have any questions about return procedure, refund or our policy, please reach our support team at:
yujiechen121@gmail.com
By placing an order on our website, you fully agree to the terms of this Return & Refund Policy.